How Nanny Perfect Works for Families FAQ | Nanny Perfect
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How Nanny Perfect Works for Families FAQ

This is a list of questions that are frequently asked by families using our website.

(Nannies, please view our Frequently Asked Questions for Nannies).

1) General Questions

How does Nanny Perfect differ from a standard nanny agency?

The Nanny Perfect website provides you with instant access to details of nannies matching your requirements who are currently looking for a nanny position. Although there is a membership fee payable to view nanny contact details, we do offer a free Limited membership which will allow you advertise your vacancy and communicate with candidates via the website. Also, we do not charge you or the nanny a placement fee for any placement made through the website.

Do I have to sign a contract when hiring a nanny through Nanny Perfect?

No, the only agreement will be between you and the nanny that you hire. The terms of this agreement are entirely up to you, however we are glad to assist you with any questions that you may have in setting the agreement up.

How much do we have to pay our nanny?

The nanny's salary is determined by agreement between you and your nanny. The salary should be based on the experience and qualifications of the nanny, how many hours per week she is required, how flexible the nanny is required to be with her times, whether any driving is required by the nanny, etc.
For more details, please see our salary guidelines page.

2) Finding and Contacting Nannies

How do I view a list of matching nannies on Nanny Perfect?

Please click on the Find Nannies link here or on the top menu to view a list of nannies matching your criteria who are currently looking for a position on Nanny Perfect. You can also create a free profile on Nanny Perfect, and then select "View Matching Nannies" from the menu on your personal profile page.

How do I access more details for each nanny, such as their contact details?

Purchasing a Premium membership with Nanny Perfect will give you access to nanny contact details and other protected info that is not available to Limited members.

3) Premium Memberships

What are the benefits of a Premium membership to Nanny Perfect?

Premium members are able to view contact details for nannies on the website and speak directly to any candidates they would like to interview. You will also have the option of having your contact details displayed to nannies matching your requirements, allowing them to contact you directly to apply for an interview.

What is the cost of a Premium membership to Nanny Perfect?

There is a registration fee of CAN$[thirtyDayPrice] for a Premium 30 membership (30-day membership period) or CAN$[ninetyDayPrice] for a Premium 90 membership (90-day membership period). This is a once-off charge only, and a Premium membership will automatically revert back to a Limited membership after expiry of the 30-day or 90-day membership period. There is NO further placement fee payable by either the family or the nanny for any placement made via the website.

After purchasing a Premium membership, will I be able to come back to the website at a later stage to view nanny contact details?

Yes, you can login at a later stage to view nanny contact details, and you will also have access to the contact details of new nannies that have joined our website since you last accessed the website.

Can I hire more than one nanny from the website without incurring an extra charge?

Yes, a family may hire multiple nannies from the website at any time during or after their membership period without paying an extra fee. We regret no nanny agencies however - please see our terms of service for more details.

Will I be able to update the details of my vacancy at any stage after registering?

Yes, you will be able to update your details at any time by signing in to your profile.

4) Security Issues

Are my e-mail address and contact details secure on the website?

Nanny Perfect's Terms of Service emphasise privacy and security, and your contact details will NEVER be shared with any third party other than registered nannies matching your requirements. The only e-mails that you will receive from us will be notifications whenever a new matching nanny registers with our website, and notifications whenever a matching nanny requests an interview for your position via the website.

What security is in place with regards to online membership payments?

Membership payments are handled by the US corporation 2CheckOut, an authorised retailer for Nanny Perfect. 2CO is certified to meet the Payment Card Industry Data Security Standard (PCI DSS), and offers buyers a Safe Shopping Guarantee as well as 24/7 telephonic support (toll-free in US and Canada). For more details please view the 2CO security policy .

Didn't find the question you were looking for?

Please e-mail us at info@nannyperfect.com for prompt assistance with any further questions you may have.